Privacy Policy

1. Introduction

CEEYEM GROUP ("we," "our," or "us") operates the Snipica mobile applications (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, and phone number
• Profile information including profile photos
• Location data when you use location-based features
• Booking history and preferences
• Payment information (processed securely through third-party payment processors)
• Communication records between you and service providers

2.2 Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include:

• Your device's Internet Protocol address (IP address)
• Device type and operating system
• App usage patterns and preferences
• Time and date of your visit
• Time spent on those pages and other diagnostic data

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues
• To facilitate booking appointments and communication between customers and service providers
• To process payments and send booking confirmations

4. Information Sharing and Disclosure

4.1 Service Providers

We may employ third-party companies and individuals to facilitate our Service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Partners

When you book an appointment through our platform, we share necessary information with the service provider (salon/stylist) to fulfill your booking.

4.3 Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of CEEYEM GROUP
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Location Information

Our Service may use location information to:

• Show nearby salons and service providers
• Provide directions and estimated travel times
• Improve our recommendations and search results

You can disable location services at any time through your device settings, though this may limit some features of our Service.

7. Third-Party Services

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

8. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access your personal data
• Right to rectify inaccurate personal data
• Right to erase your personal data
• Right to restrict processing of your personal data
• Right to data portability
• Right to object to processing

To exercise these rights, please contact us at contact@snipica.com.

10. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

11. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

12. Push Notifications

We may send you push notifications regarding your bookings, appointment reminders, and promotional offers. You can opt-out of receiving these notifications by disabling them in your device settings or app preferences.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: contact@snipica.com
• Through our contact page: Contact Us
• By mail: CEEYEM GROUP, Kochi, Kerala, India