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Terms of Use

Please read these terms carefully before using our service. By using Snipica, you agree to these terms.

Last Updated: October 2024

1. Acceptance of Terms

By accessing and using the Snipica mobile applications operated by CEEYEM GROUP ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Snipica is a platform that connects customers with beauty service providers including salons, stylists, and barbers. Our service allows users to:

  • Search for and discover beauty service providers
  • View provider profiles, services, and availability
  • Book appointments
  • Communicate with service providers
  • Make payments for services
  • Rate and review services

3. User Accounts

3.1 Account Registration

To use certain features of our service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

3.3 Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these terms or for any other reason we deem appropriate.

4. User Responsibilities

4.1 Customer Responsibilities

As a customer, you agree to:

  • Provide accurate booking information
  • Arrive on time for appointments or cancel with appropriate notice
  • Treat service providers with respect
  • Pay for services as agreed
  • Provide honest and fair reviews

4.2 Service Provider Responsibilities

As a service provider, you agree to:

  • Provide accurate information about your services and availability
  • Maintain professional standards
  • Honor confirmed bookings
  • Comply with all applicable laws and regulations
  • Maintain appropriate licenses and certifications

5. Booking and Cancellation Policy

5.1 Booking Confirmation

Bookings are subject to availability and confirmation by the service provider. We do not guarantee that any booking request will be accepted.

5.2 Cancellation

Cancellation policies may vary by service provider. Please review the specific cancellation policy before booking. Cancellations made outside the allowed timeframe may be subject to fees.

5.3 No-Shows

Failure to show up for a confirmed appointment may result in charges and may affect your ability to book future appointments.

6. Payments and Fees

6.1 Service Fees

Payment for services is processed through our platform. Prices are set by individual service providers and may vary.

6.2 Platform Fees

We may charge platform fees for our services. Any applicable fees will be clearly disclosed before completing a transaction.

6.3 Refunds

Refund policies may vary by service provider. Please review the specific refund policy before booking.

7. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Violating any applicable local, state, national, or international law
  • Transmitting any harassing, libelous, abusive, threatening, or offensive material
  • Attempting to gain unauthorized access to our systems
  • Interfering with the proper functioning of the service
  • Impersonating any person or entity
  • Collecting information about other users without consent
  • Using the service for any commercial purpose without our written consent

8. Content and Reviews

8.1 User-Generated Content

You retain ownership of content you submit, but grant us a license to use, display, and distribute such content in connection with our service.

8.2 Reviews and Ratings

Reviews and ratings should be honest and based on your actual experience. We reserve the right to remove reviews that violate our guidelines.

8.3 Content Moderation

We reserve the right to monitor, edit, or remove any content that violates these terms or is otherwise objectionable.

9. Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of CEEYEM GROUP and its licensors. The service is protected by copyright, trademark, and other laws.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices.

11. Disclaimers

11.1 Service Availability

We do not guarantee that the service will be available at all times or that it will be error-free. We may suspend or discontinue the service at any time.

11.2 Third-Party Services

We are not responsible for the quality, safety, or legality of services provided by third-party service providers on our platform.

11.3 Health and Safety

You acknowledge that beauty and wellness services carry inherent risks. You participate at your own risk and should inform service providers of any allergies, medical conditions, or concerns.

12. Limitation of Liability

To the maximum extent permitted by law, CEEYEM GROUP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

13. Indemnification

You agree to defend, indemnify, and hold harmless CEEYEM GROUP and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees).

14. Governing Law

These terms shall be interpreted and governed by the laws of India. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Kerala, India.

15. Age Restrictions

Our service is not intended for use by children under the age of 13. Users between 13 and 18 must have parental consent to use our service.

16. Modifications to Terms

We reserve the right to modify these terms at any time. We will notify users of any changes by posting the new terms on our website and updating the "Last Updated" date. Your continued use of the service after such modifications constitutes acceptance of the new terms.

17. Severability

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These terms constitute the entire agreement between you and CEEYEM GROUP regarding the use of our service and supersede all prior agreements and understandings.

19. Contact Information

If you have any questions about these Terms of Use, please contact us:

  • By email: contact@snipica.com
  • Through our contact page: Contact Us
  • By mail: CEEYEM GROUP, Kochi, Kerala, India
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Kochi, Kerala, India

contact@snipica.com

CEEYEM GROUP

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